Experience Points77

Your cashier is your brand

Submitted By: Joseph Jaffe
Company: Macchiato  Company Rank: 78

I was at Macchiato today (http://www.macchiatocafe.com/) and observed this incredible employee/barista (the lady to the left of the picture) demonstrate why this coffee bar is always packed:
1. She asked one patron how their day was going with genuine interest
2. She made conversation with a customer sitting alone...asked her if this was her first time at Macchiato and then proceeded to bring her a chocolate chip cookie to welcome her.

WOW - I was blown away.

PS I asked her permission to take the photo but should have asked her name.....

Posted on March 25th, 2010 

Discussion

iconDebi on Jul 20, 2010

Wow! I live in Houston. I just checked out there website. I love the video that they created. I think it would be great to video this woman in action for those of us who don't have the luxury of visiting this place. I am such a coffee lover and jealous that we don't have something like this in Houston!

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