Experience Points5

Nearly a Bad Experience

Submitted By: Bill Hanff
Company: Apple  Company Rank: 5

I went into the Apple store this morning, and almost left there very pissed off.

I was there at 9am, and told I had to wait 10 minutes before they opened (even though they are supposed to open at 9).

I was there to see about getting a Time Capsule with a faulty power supply repaired, and after being let in I was one of 4 customers in the entire store. The guy told me I had to make an appointment and come back for service while there were 5 employees at the Genius Bar just standing around.

Grumbling, I went over picked up a new Airport, and started to leave. I understand the policy since the store does such high volume traffic, but it seemed a little heavy handed in my opinion.

Fortunately the guy ran after me and offered to help me himself since they were not busy. I discussed it with him for a few minutes and decided that the Airport was the best way to go since all he could offer me was a replacement to the Time Capsule at $350 (I would rather the airport and an external drive anyhow I think).

This was very nearly put under I Had A Bad Experience... but I do appreciate the manager following up here, and that was a saving grace to this experience.

Posted on February 9th, 2010 

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